WHEN VISITING THE WINERY.....
COVID19 - We are following CDC Guidelines. We appreciate you doing the right thing for the community.
Kai-Simone Winery is an adult establishment. No babies/kids under 16 years of age are allowed in the building. We cannot accommodate or allow strollers/highchairs in the patio areas. Families with babies and children are welcome to sit in the garden area. Children are not permitted to run around.
We recommend all guests enter the winery at the front entrance thru the Tasting Room so we can happily greet you and sit you at a table.
GARDEN AREA/OUTDOOR SEATING
Best views on the property! Our outdoor garden area is an idea space to occupy when the weather is nice. When it is windy, raining, hot or cold outdoors, customers are urged to sit under the patio area or in the building. When the weather conditions are idea for sitting outdoors, we happily welcome customers with children & dogs. Please be advised, we do not have covered seating in the garden area. This area is mostly exposed to direct sunlight.
We have plenty of open space in the garden area. During live music events, guests are encouraged to bring their own lawn chair to ensure no hassle seating.
Smoking/vaping is not allowed in the building, patio areas or in the landscaped areas. You are welcome to smoke in the area by the barn.
OUTSIDE ALCOHOL POLICY
No outside alcohol is allowed. This includes any other wine, beer and liquor.
OUTSIDE FOOD POLICY
Personal Food Is allowed Outside Only on Saturdays and Sundays 1-5pm. We do offer cheese trays/small bites.
Dogs are NOT allowed in the building or covered patio areas. Enjoy time with your dog in the grass areas. There is little to no shade in the grass areas. Please make sure that your dog(s) does not dig up landscaped areas or bother other guests. We appreciate you cleaning up after your dog(s).
Unfortunately, we do not have the space to service large groups without a reservation during our business hours. If you have more than 6 in your group, please call 830-885-2963 or email email@example.com. We encourage large groups with more than 10 guests to book a private wine tasting. Please be advised, a reservation is not a "Private Tasting."
RETURNS & CANCELLATIONS
We will replace any bottle of wine that is damaged, flawed, or otherwise deemed to be unsatisfactory. Customers must return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during transport/shipment, or wine that is ordered in error.
This is a private business. No weapons are allowed on the property.